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Information that we collect
The data you hand over to us by your consent to analyze the web traffic on your website and analyze the data to help you get more leads and convert those leads. We collect information about you only if we need the information for some legitimate purpose. SoftOne will have information about you only if:
- You have provided the information yourself
- SoftOne has automatically collected the information
- Or SoftOne has obtained the information from a third party or from your website to which you had provided consent to share the data.
Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.
Information that you give us:
When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name and country to complete the account signup process. You may be required to choose a unique username and a password for accessing the created account. You may also provide us with more information such as your photo, Country and language.
When you make payment for our services/products, we ask you to provide your name, contact information, and credit card information or other payment account information.
When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format by the third-party payment gateways.
When you subscribe to any products on our website you authorize us to post testimonials/reviews about our products and services the websites. You will be given an opportunity to review and approve the testimonial before we post it. We may include unidentifiable information only city and country when any subscription on our website.
If you wish to update or delete your testimonial, you can contact us at support@Softone.shop
Interactions with Us:
We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.
Information that we collect automatically
Information from browsers, devices and servers:
When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, referring URL, date and time of access, operating system. We include these in our log files to understand more about visitors to our websites.
Information from cookies and tracking technologies:
We use temporary and permanent cookies to identify users of our services and to enhance user experience. We integrate script on your website to be able to provide you with the features and services of our product. cookies, and other similar technologies to identify visitors, gather information about visitors and users, understand digital marketing effectiveness.
Information from application logs and mobile analytics:
We collect information about your use of our products, services and mobile applications from application logs and may use third party usage of analytics tools, and use it to understand how your business can benefit and improve our products.
This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.
Information that we collect from third parties.
Using 3rd party authentication service providers:
You can log in to SoftOne Services using authentication service providers such as Google, Facebook. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address.
If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information.
You may contact us at support@Softone.shop to request that we remove your information from our database.
Information from our reselling/marketing partners and service providers:
If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name and other information to SoftOne.
Information from social media sites and other publicly available sources:
When you interact or engage with us on social media sites such as Facebook, Twitter, and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues.
PURPOSE TO USE YOUR INFORMATION
In addition to the purposes mentioned above, we may use your information for the following purposes:
2. To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you
3. To ask you to participate in surveys, or to solicit feedback on our products and services
4. To understand how users, use our products and services, to monitor and prevent problems, and to improve our products and services
5. To provide customer support, and to analyze and improve our interactions with customers.
6. To detect and prevent fraudulent transactions & other illegal activities, to report spam, and to protect the rights and interests of SoftOne, Use SoftOne's users, third parties and the public.
7. To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you
8. To analyze trends, help increase traffic, convert the leads and track visitor navigation on our and client websites to understand what visitors are looking for and to better help them
9. To monitor and improve marketing campaigns and make suggestions relevant to the user.
Your Discretion in information use:
Opt out of non-essential electronic communications:
You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ link included in all our emails. However, you will continue to receive notices, essential transactional and account related emails as long as you have an active account with us.
You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.
WHO WE SHARE YOUR INFORMATION WITH:
Employees and independent contractors:
Third-party service providers:
We may need to share your personal information and aggregate or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Reselling and marketing partners:
We may share your personal information with our authorized reselling partners in your region, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for.
Right to access:
You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared.
Right to rectification:
You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can ask to update the information about you in our database.
Right to erasure:
You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing:
You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but unless we have legitimate grounds to use it.
Right to object:
You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing
Right to complain:
You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
RETENTION OF INFORMATION
Information provided in connection with services:
You may entrust information that you or your organization (“you”) control, to SoftOne for the purpose to use our services or to request technical support for our products/services. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor).The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for technical support or other services.
Information from mobile devices:
We provide you complete control of your service data by providing you the ability to
1. Access your data
2. Share your data through supported third-party integrations.
3. Request export or deletion of your data.
Who we share data with -
In order to provide services and technical support for our products, the contracting entity within the SoftOne engages other and Third Parties (hyperlink to data sub processors).
Collaborators and other users:
Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.
Retention of information:
We hold the data in your account as long as you choose to use SoftOne Services. Once you terminate your SoftOne user account, your data will eventually get deleted from active database during the next clean-up that occurs once in 6 months. The data deleted from active database will be deleted from backups after 3 months.
Data subject requests:
If you are from the European Economic Area and you believe that we store, use or process your information on behalf of one of our customers, please contact the customer care if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to our customer in responding to your request within a reasonable timeframe.
Minor’s personal information:
Our products and services are generally not directed to individuals under 18(minor) SoftOne does knowingly collect personal information from minor only if there are conference listed on the platform which accept minors. If we become aware that a minor has provided us with personal information, we will take steps to ensure we collect only the bare necessary. In any other case If you believe any minor has provided personal information to us, please write to support@Softone.shop with the details, and we will take the necessary steps to delete the information we hold about that minor.
How secure is your information?
We make every reasonable effort to ensure that your data is secured. All the data transfer takes place over a secured socket layer (SSL).
Legal obligations for disclosure:
For any query, please contact us: support@Softone.shop